Service Leadership is focusing on certain topics of professional development. These topics are tailored to diverse professional development objectives, time availability and financial resources. In addition, qualified professionals are chosen to deliver these topics for the best interest of the attendees.
MANAGEMENT
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- Strategic Initiative Management
- Balanced Scorecard and Designing KPI
- Project Management
- Train The Trainer
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CUSTOMER SERVICE
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- Excellent Service Interaction ( for Frontliners)
- Handling Customer Complaint
- Service Quality Management ( for Managerial Level)
- Service Scorecard
- Customer Relationship Management
- Measuring Customer Satisfaction
- Becoming a Service Excellent Company
- Creating Service Process Mapping using KPI
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LEADERSHIP
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- Excellent Supervisory Skills
- Advanced Managerial Skills
- Problem Solving & Decision Making
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COMMUNICATION
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- Assertive Communication Skills
- How to Improve Interdepartmental Communication
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HR / RECRUITMENT
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- Expanded DISC
- Behavioral Event Interview
- Pengembangan Potensi Diri - MBTI
- HR Scorecard
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